.wpast-submit-ticket,
.wpast-edit-ticket {
    .postbox .hndle {
        cursor: default;
    }

    #postdivrich {
        #wp-content-wrap {
            padding: 20px 0;
        }
    }

    .postbox-container {
        z-index: 2;
    }

    .wpast-start-ticket {
        margin-bottom: 20px;

        .wpast-meta {
            background: $user-color;
            border-right: 1px solid $user-color;
            border-left: 1px solid $user-color;
            border-top: 1px solid $user-color;
            color: #FFF;
            padding: 12px 10px;
            border-radius: 3px 3px 0 0;

            .avatar {
                float: left;
                border-radius: 50%;
                margin-right: 7px;
            }

            .wpast-title {
                display: inline-block;
                line-height: 32px;
            }

            .wpast-actions {
                padding: 5px 0;
                float: right;
                display: none;

                a {
                    color: #FFF;
                    text-decoration: none;
                }
            }
        }

        &.wpast-from-admin {
            .wpast-meta {
                background: $admin-color;
                border-right: 1px solid $admin-color;
                border-left: 1px solid $admin-color;
                border-top: 1px solid $admin-color;
            }
        }

        .wpast-content {
            background-color: #ECF0F1;
            padding: 12px 10px;
            line-height: 2.5;
            border-radius: 0 0 3px 3px;
            border-right: 1px solid #CCD0D4;
            border-left: 1px solid #CCD0D4;
            border-bottom: 1px solid #CCD0D4;
            text-align: justify;

            p {
                line-height: 2;
                margin: 0;
            }

            img {
                max-width: 100%;
                height: auto;

                &.alignright {
                    padding: 4px;
                    margin: 0 0 2px 7px;
                    display: inline;
                }

                &.alignleft {
                    padding: 4px;
                    margin: 0 7px 2px 0;
                    display: inline;
                }

                &.centered {
                    display: block;
                    margin-left: auto;
                    margin-right: auto;
                }
            }

            .aligncenter {
                display: block;
                margin-left: auto;
                margin-right: auto;
            }

            .alignright {
                float: right;
            }

            .alignleft {
                float: left;
            }
        }

        &:hover .wpast-actions {
            display: inline-block;
        }
    }

    #wpast-info-div {
        .inside {
            padding: 0;
            margin: 0;
            overflow: hidden;

            .wpast-info-tabs {
                margin: 0;
                line-height: 1em;
                padding: 0 0 10px;
                position: relative;
                background-color: #FAFAFA;
                border-right: 1px solid #EEE;
                box-sizing: border-box;
                @media (min-width: 768px) {
                    width: 20%;
                    float: left;
                    &:after {
                        content: "";
                        display: block;
                        width: 100%;
                        height: 9999em;
                        position: absolute;
                        bottom: -9999em;
                        left: 0;
                        background-color: #FAFAFA;
                        border-right: 1px solid #EEE;
                    }
                }

                li {
                    margin: 0;
                    padding: 0;
                    display: block;
                    position: relative;

                    a {
                        margin: 0;
                        padding: 10px;
                        display: block;
                        box-shadow: none;
                        text-decoration: none;
                        line-height: 20px !important;
                        border-bottom: 1px solid #EEE;

                        .dashicons {
                            margin-right: 5px;
                            width: 20px;
                            display: inline-block;
                            font-size: 17px;
                            position: relative;
                            top: 1px;
                        }
                    }

                    &.active {
                        a {
                            color: #555;
                            position: relative;
                            background-color: #EEE
                        }
                    }
                }
            }

            .wpast-tab-panel {
                @media (min-width: 768px) {
                    width: 80%;
                    float: right;
                }

                > div {
                    padding: 10px;
                    min-height: 240px;

                    table {
                        td {
                            padding: 15px 10px 15px 0;
                            @media (max-width: 768px) {
                                width: 100%;
                                display: table-row;
                            }
                        }

                        tr td:first-child {
                            width: 150px;
                        }
                    }
                }
            }

            #wpast-panel-fields,
            #wpast-panel-orders,
            #wpast-panel-rating {
                display: none;
            }

            .wpast-user-info {
                display: flex;
                flex-direction: column;
                gap: 5px;
                margin-top: 10px;
                color: #a1a1a1;
            }

            #wpast-panel-orders {
                ul.wpast-products {
                    border-top: 1px dashed #ccd0d4;

                    li {
                        background: #FFF;
                        margin-bottom: 15px;

                        .wp-post-image {
                            display: none;
                        }

                        .wpast-product-title {
                            margin-top: 5px;
                            display: block;
                        }

                        .wpast-support-info {
                            > div {
                                display: inline-block;
                                color: #7f8c8d;
                            }

                            .wpast-extension {
                                margin-left: 7px;
                                padding-left: 5px;
                                padding-right: 5px;
                            }
                        }
                    }
                }
            }

            @media (min-width: 768px) {
                select {
                    width: 25em;
                }
            }
            @media (max-width: 768px) {
                select, .regular-text {
                    width: 100%;
                }
                select, .regular-text, .select2 {
                    + a {
                        display: block;
                    }
                }
            }

            .select2-container {
                width: 25em;

                .select2-selection--single {
                    height: 30px;
                }
            }

            .select2-container--default .select2-selection--single {
                border-color: #7E8993;
            }

            .select2-container--default .select2-selection--single .select2-selection__placeholder {
                color: #696969;
            }

            a {
                text-decoration: none;
            }

            a#wpast-load-more-products {
                display: inline-flex;
                align-items: center;
                .wpast-loader {
                    display: none;
                    margin-left: 5px;
                }
            }
        }
    }

    #wpast-submit-reply-div {
        margin-bottom: 20px;

        .wpast-recorder {
            margin: 20px 0;

            #controls a {
                width: 38px;
                height: 38px;
            }

            #recordingsList .upload {
                padding: 10px 0;
            }
        }

        .wpast-upload-file {
            width: 100%;
            margin-top: 20px;
        }
    }

    #wpast-replies {
        .wpast-reply {
            margin-top: 20px;

            .wpast-meta {
                background: $user-color;
                border-right: 1px solid $user-color;
                border-left: 1px solid $user-color;
                border-top: 1px solid $user-color;
                color: #FFF;
                padding: 12px 10px;
                border-radius: 3px 3px 0 0;

                .avatar {
                    float: left;
                    border-radius: 50%;
                    margin-right: 7px;
                }

                .wpast-user {
                    color: #FFF;
                    text-decoration: none;
                    display: inline-block;
                    line-height: 28px;
                }

                .wpast-date {
                    float: right;
                    display: inline-block;
                    line-height: 28px;
                }
            }

            &.wpast-from-vendor {
                .wpast-meta {
                    background: $vendor-color;
                    border-right: 1px solid $vendor-color;
                    border-left: 1px solid $vendor-color;
                    border-top: 1px solid $vendor-color;
                }
            }

            &.wpast-from-admin {
                .wpast-meta {
                    background: $admin-color;
                    border-right: 1px solid $admin-color;
                    border-left: 1px solid $admin-color;
                    border-top: 1px solid $admin-color;
                }
            }

            .wpast-content {
                background-color: #ECF0F1;
                padding: 12px 10px;
                line-height: 2.5;
                border-right: 1px solid #CCD0D4;
                border-left: 1px solid #CCD0D4;
                text-align: justify;

                p {
                    line-height: 2.5;
                    margin: 0;
                }

                a {
                    text-decoration: underline;
                }

                img {
                    max-width: 100%;
                    height: auto;

                    &.alignright {
                        padding: 4px;
                        margin: 0 0 2px 7px;
                        display: inline;
                    }

                    &.alignleft {
                        padding: 4px;
                        margin: 0 7px 2px 0;
                        display: inline;
                    }

                    &.centered {
                        display: block;
                        margin-left: auto;
                        margin-right: auto;
                    }
                }

                .aligncenter {
                    display: block;
                    margin-left: auto;
                    margin-right: auto;
                }

                .alignright {
                    float: right;
                }

                .alignleft {
                    float: left;
                }
            }

            .wpast-footer {
                background-color: #ECF0F1;
                padding: 12px 10px;
                border-radius: 0 0 3px 3px;
                border: 1px solid #CCD0D4;

                a {
                    text-decoration: none;
                }

                .wpast-upload-file {
                    width: 25em;
                    margin-top: 0;
                }

                .wpast-actions {
                    float: right;
                    padding: 5px 0;
                    display: none;

                    * {
                        display: inline-block;
                    }

                    a {
                        text-decoration: none;
                    }

                    span {
                        color: #B3AFA4;
                        margin: 0 4px;
                    }
                }
            }

            &:hover .wpast-actions {
                display: inline-block;
            }
        }

        .wpast-editor {
            display: none;
            margin: 20px 0;
        }
    }

    #submitdiv {
        .regular-text {
            width: 100%;
        }

        .dashicons {
            color: #82878C;
        }

        .wpast-edit-date {
            font-size: 90%;
            text-decoration: none;
            margin: 0 5px;

            & + input {
                display: none;
                margin-top: 5px;
            }
        }

        #major-publishing-actions {
            position: fixed;
            width: 100%;
            bottom: 0;
            z-index: 999;

            @media (min-width: 960px) {
                left: 160px;
                width: calc(100% - 180px);
            }

            @media (min-width: 782px) and (max-width: 960px) {
                left: 32px;
                width: calc(100% - 56px);
            }

            @media (max-width: 782px) {
                left: 0;
                width: calc(100% - 20px);
            }

            #submitpost {
                display: flex;
                align-items: center;
                gap: 20px;
            }
        }
    }

    #wpast-department-div {
        .inside {
            > div {
                padding: 5px;
                max-height: 264px;
                overflow-x: hidden;
                overflow-y: auto;
            }

            p:first-of-type {
                margin-top: 0;
            }

            p {
                margin-bottom: 7px;
            }

            label {
                display: block;
                margin-bottom: 5px;
            }

            label:last-of-type {
                margin-bottom: 0;
            }
        }
    }

    #wpast-process-div {
        .inside {
            > div {
                padding: 5px;
                max-height: 264px;
                overflow-x: hidden;
                overflow-y: auto;
            }

            label {
                display: block;
                margin-bottom: 5px;
            }

            label:last-of-type {
                margin-bottom: 0;
            }

            .wpast-processes {
                margin-bottom: 0;

                li {
                    .wpast-process-title {
                        padding: 10px;
                        background: #EFEFEF;
                        position: relative;

                        p {
                            margin: 0;

                            &:after {
                                content: "";
                                display: block;
                                position: absolute;
                                bottom: -10px;
                                left: 20px;
                                width: 0;
                                height: 0;
                                border-width: 10px 10px 0 0;
                                border-style: solid;
                                border-color: #EFEFEF transparent;
                            }
                        }
                    }

                    p.meta {
                        padding: 10px 0 0;
                        color: #999;
                        margin: 0;
                        font-size: 11px;

                        > * {
                            margin-right: 5px;
                        }

                        .wpast-process-user {
                            color: #797979;
                        }

                        .wpast-delete-process {
                            color: #A00;
                        }
                    }
                }

                li:last-child {
                    margin-bottom: 0;
                }
            }
        }
    }

    #wpast-annotation-div {
        .regular-text {
            width: 100%;
        }

        .wpast-annotations {
            margin-bottom: 0;

            li {
                .wpast-annotation-content {
                    padding: 10px;
                    background: #D7CAD2;
                    position: relative;

                    p {
                        margin: 0;

                        &:after {
                            content: "";
                            display: block;
                            position: absolute;
                            bottom: -10px;
                            left: 20px;
                            width: 0;
                            height: 0;
                            border-width: 10px 10px 0 0;
                            border-style: solid;
                            border-color: #D7CAD2 transparent;
                        }
                    }
                }

                p.meta {
                    padding: 10px 0 0;
                    color: #999;
                    margin: 0;
                    font-size: 11px;

                    > * {
                        margin-right: 5px;
                    }

                    .wpast-annotation-author {
                        color: #797979;
                    }

                    .wpast-delete-annotation {
                        color: #A00;
                    }
                }
            }

            li:last-child {
                margin-bottom: 0;
            }
        }
    }

    #recordingsList {
        .upload {
            display: flex !important;
            text-align: center;
            justify-content: center;
            margin: auto;
        }
    }

    .wpast-voice-file audio {
        width: 100%;
        height: 44px;
        margin-top: 20px;
    }
}

.wpast-edit-ticket {
    #post-body-content {
        .wpast-content-inner {
            display: none;
        }
    }
}

#adminmenu .toplevel_page_wpast-support-ticket .wp-submenu li:nth-child(3) {
    display: none;
}

.wpast-pre-answer {
    position: relative;
    margin: 10px 0 30px 0;

    .wpast-inner {
        display: flex;
        flex-wrap: wrap;
        width: 100%;
        justify-content: space-between;
        height: 30px;
        overflow: hidden;

        &.expand {
            height: auto;
            overflow: unset;
        }

        .wpast-pre-answer-item {
            border-radius: 3px;
            background-color: #F7F7F7;
            border: 1px solid #E6E6E6;
            cursor: pointer;
            overflow: hidden;
            margin-bottom: 7px;

            span {
                display: inline-block;
                padding: 5px 10px;
            }

            .wpast-pre-answer-content {
                display: none;
            }
        }
    }

    .wpast-show-more {
        position: absolute;
        bottom: 0;
        text-align: center;
        right: 0;
        z-index: 2;
        background-color: #FEA000;
        color: #FFF;
        padding: 5px 10px;
        border-radius: 3px;
        text-decoration: none;
        height: 20px;

        &.expand {
            right: 50%;
            transform: translateX(50%);
            top: 100%;

            &:before {
                display: none;
            }
        }

        &:before {
            content: "";
            background: linear-gradient(90deg, rgba(0, 0, 0, 0), rgba(0, 0, 0, .44));
            display: block;
            width: 70px;
            position: absolute;
            height: 30px;
            top: 0;
            left: -69px;
            z-index: -1;
        }
    }
}